They blamed me for wearing makeup and told me I needed a special makeup with powder. I am bringing this to corporate because at the store level I felt like they thought I was making the whole thing up and that what was said to me had no or carried not relevance. I wanted to get the same frames as my sunglasses which were available on the Oakley website. Bought 3 pairs of glasses at this lens crafter, 2 pairs for me and one pair for husband, glasses were too take about 10 days, didn't get one till 14 days any my husband longer then that. I asked for a supervisor and she said none was available. I finally got so upset that I told Jasmine that I wanted to just cancel my order. On 6/9/2019, I still had not hear from her, so I called her back. Filling the LensCrafters application form can get you a chance to have a shot at the following job vacancies. But, I'm going to use a ruler instead. She claimed to be the manager so I asked to speak to her supervisor and she claimed Autumn is her supervisor. For an exceptional site experience, please update your browser to take full advantage of key site features. Same as before. She informed me that she would "try" to get a hold of her regional manager to see the next steps. Lens Crafters; Additional Contact Information. I can tell you that this is not the first time this has happened and only the left lens. Her listening skills were painfully lacking.. I truly don't think I'm going to keep either pair of my glasses to much of a waste of my time if it happen once it will happen again with the lens. So I got stuck with a style did not want and a size too big for my face because of the discomfort I feel at the earlobes. Juliet, TN on 6/8/2019, which I had purchased 9/23/2018. Lenscraft has prescription glasses to designer eyeglass frames, complete eye checkup with better quality lenses and affordable prices. old is destroyed. Nope. In the meantime, add a password to create a myAccount to manage eye exams for you & for family, save your favorite frames, view your past purchases, and so much more. I bought and paid cash for glasses at you Mesa, AZ store in Superstition Mall $179 paid in cash. I would not recommend LensCrafters to anyone. Customer Service, Lost Money. When we called the following day they were to be delivered- the East Cobb store said they did not have the address to the other store and would we please call back with the manager name and address??? Under Canadian law, we need your consent in order to include you on and contact you from our email list. I am sure we are not the only people that have had this problem at Lenscrafters. thank you. Register below to save your offer, then redeem it in store. Ann Marie Raftery. He stated that one in the store could actually do it & again unless I buy frames & glasses at a cost of over $500. {0} along with instructions to reset your password. You are currently logged in. Everyone was polite, and within about 1/2 an hour to 45 mins. Other Phone (770) 536-3928. We both are retired scientists visited LensCrafters store in South shore plaza, Braintree, Mass. Arden Fair Mall, Sacramento, California, . I returned to the store on the next day, 2/11/2019. I told him that wasn't true. I would like someone to call me asap about my horrible experience at this location. I will never recommend or purchase eye care products from Lenscrafters ever again, there is no service after the sale. Welcome to the Lenscrafters complaints department brought to you by HissingKitty. I don’t buy into that I was warned. It is NOT my problem, even though your staff is trying to say it is. They smear & stay foggy continually. The assistant took them into to do a screening prior to being seated for the doctor. Marcie was very apologetic and stated that she will make sure that the order is placed. and NOVO, in several major cities. I have to head home in the am. He said, computer lens. So much for same-day, even overnight, service! On Sunday, 7-15-18, I called the Capitola Lenscrafters to schedule an eye exam. I told him we have had troubles with this pair of glasses, yes. I am a U..S. Navy Intelligence Honorably Discharged Veteran , who. Experienced poor customer service? I was then given another eye exam and it was found that it was the wrong rx and they replaced my glasses. I then said then do you have a number to corporate and he said no. Lenscrafters, Inc. The staff has no regard for my time. Where does that leave the Customer? There was no other customer in the store and they were all setting around doing nothing . Contact Us I purchased a pair of progressive lenses to the tune of $750.00 on 12/14/2018 and saw the eye doctor at that location. The glasses he pulled out of the display drawer were my sunglass frames! As of December 31, 2018, the Group operated a retail network of 1,158 LensCrafters stores, of which 1,050 are in North America and the other 108 stores are in China and Hong Kong. Had my new glasses and only wore them 3 times and the lens popped out. I paid a lot of money for awful service with no clear answers or solutions to an on going problem with is company. No problem. The Lenscrafters we used was inside the Tucson Mall in , Tucson Arizona. Dr. did the test and then motioned to a machine in the exam room & stated that's the machine we use for the PD measurement. I CALLED SUNDAY 04/15/2018 AND SPOKE TO SEGAN ANDERSON. He also informed me the pressure test was not recorded by Angela. The last time I called was before Thanksgiving. I accepted that offer because my son really liked his frames. The problem is the protective coating has bubbled and caused an uneven film on the lens. Spoke to manager Andrew and explained he never apologized or even sounded concerned cause this was done on purpose!! I want to know what I can do about this? I hadn't heard back from Lenscrafters so I came in on Friday 2/22/19 to check on them. If at all possible I would want a refund for my exam and I can provide my previous RX for evidence ....This company only cares about the $$$ not the customer & will tell a senior citizen whatever they think will get them a sale. I went to register & paid for the RX. Please help me I cannot afford another pair of glasses. Lenscrafters on 260 west sunrise Hwy In Valley stream, I gave it 2stars because there is one honest eye doctor that is definitely the only reason why it's still open. I explained I wouldn’t be back and wanted a refund. Came in and found my glasses could not be repaired. That he just never showed up for work one day. Upon reviewing my previous eye care history I discovered that the RX that had been done on 2/11/2019 was actually incorrect because the test that she performed was totally different than previous years & if I were to use the RX from 2/11/2019, I would have been able to see as the strength was WEAKER than years prior. I am so upset because the service has been so poor. Ok great, but why didn’t you tell me beforehand. I thought I was purchasing a good pair of quality glasses, he replied with you should have gotten the care plan. I told them I wanted to order a new pair of glasses from the supplier I didn’t want the glasses on the shelf. Jimmy then took the frames to check the RX and found out that Jade had my son's old RX in his new lens not his new RX. The sales associate informed me there was not a number to call, there is no way to contact lens crafters except through the store. What kind of charting do you guys have going on here!!! I was only refunded for the glasses. We have the mailing address, phone number, and email address listed below. Of course I was not happy. See how that’s working out. From the first time I needed eyeglasses I went to lenscrafters but nave again. I would like a refund for the error on Lenscrafters behalf. I will tell you. Again, Hal Whitford is a Long Time, Loyal Customer of Lenscrafters. I told him that there is a middle section of the lens and I asked him, "what is that called"? I was fitted and purchased the insurance and all, to equal 500.00 or so Dollars, when I left the store the glasses were off but I didn't think anything about it because I said they are bifocal so maybe I just need to get use to them Rude ladies and not helpful at all. I demanded confirmation and they said they couldn't provide any but that a supervisor would email me. Social media is a powerful source. She would have left it at that. Discover all our accepted vision plans online and in store. I went to Lenscrafters in cville see receipt to purchase prescription glasses. Press the access key plus 0 to focus on the search box, Must be at least 6 characters and include one letter and one digit. Our precautions in store. I'm wearing the newly purchased lenses today, and I noticed they are the same I originally ordered. For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. Claim Share Print. LensCrafters has already set up Energy Kiosks at premium department stores and fashionable retail outlets, such as I.T. Again, this prescription is for up close vision, not distance. A class action lawsuit is filed against LensCrafters. We were not greeted and had to find an associate for help. There are three ways that you can file a complaint: Call to have a Complaint Form mailed to you 1-800-321-CSLB (2752), OR; Use the On-line Complaint Form, OR; Download and Print a Complaint Form; Information Collection, Use and Access Collection and Use of Personal Information. I called 3 times from Sun. She never called, so I called the stose on the same day 6/8/2019. The associates were terribly rude and clueless. I SPENT A LOTOF MONEY FOR GLASSES THAT I HAVE NOT RECEIVED AND HAD TO PUT UP WITH BEING TALKED TO IN THAT MANNER. I can be reached at 540-471-9400. His RX has changed only slightly. I was my insurance credit because I’m going to call them and tell them it’s fraud because I don’t have any glasses and I want my refund of my money I paid. At the very end, after about 45 minutes the Technician called the Manager over and they had a brief conversation and she was looking something up on her iPad and then said the following. Now I do not discriminate against people from their sexual orientation and I have several gay friends but this guy just got very flamboyant and started embarrassing me in front of customers while he flipped through his iPad through the years asking me why I returned my glasses. I simply went to adjust my frames which were hurting my ear. I do not understand that when they made them in one hour. At this point I feel we should be offered a free pair of frames. I informed her that I came in for a refund. I was attended by Judi Harlow. On 5-25-19 I went to pick up my glasses. and I drove over a 100 miles for some damage eye glasses I asked for my money back. A free inside look at company reviews and salaries posted anonymously by employees. $310.00 for new eyeglasses lenses. I hate to say this however, I really felt discriminated against. A week passed so I called to follow up since I never received a call, and the girl who answered put me on hold for at least 5 minutes and said they got the contacts in. Skip main navigation 40% off lenses. Their warranty is good for only 30 days - this isn't a used car - other competitors have longer warranties. I tired calling the Company but got nowhere, please help me. Store Manager (Matt) ran after us we were still in the store and was inquiring where the frames were? My Husband & I went to Kingsway Mall Location on Monday July 11, 2016. I waited past my appointment time before I went to the front. I spoke with Brian whom was not apologetic. Brian did not introduce himself. Unfortunately they didn’t have the contacts I needed to try them out so she had them ordered. I am done with Lens crafters. Independent Doctor's Notice * In California, eye exams are available at LensCrafters locations from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan, or from Independent Doctors of Optometry at select locations. I returned to River Oaks Lens Crafter and followed up with eye doctor, after a few test I tried lenses for distance. No one would do anything to help me. I returned 4 times the first week. I am very unhappy with my Oakley glasses with scratch resistant progressive lens purchased on 7/10/2016 at the LensCrafters Store at the Coastal Grande Mall in Myrtle Beach, SC. She did and decided they were wrong and sent my glasses back again. She tried to blame it on the fact that LC needs time to process prescriptions (time which they clearly indicate on their website will take 5-7 business days, and never mind the fact that we are now ELEVEN days out from when I placed my order). So I call LensCrafters and told them that I need them to re-examine my eyes since I had already paid for the examine for contact and glasses and I paid for new lenses. We do not have a record of a registered customer with that email address. Tell us a little about you and we'll connect you to a member of our customer service team. As a result it is destroyed. He said the company declined to renew his lease in an office attached to a LensCrafters store. I went back to Lenscrafters for the fourth time. Autumn and I played phone tag on Sunday and I have yet to get a response to my last message. Now, because an auto accident, has tp use a walker after having had surgery at Travis Air Force Base, she broke out in unconditional ridiculing laughter, thereby causing. I was not happy with this my son didn’t know what to do because I was not with him at the time I will return these frames to LensCrafters I will get my $91.06 and I will shop elsewhere from now on unless this can be rectified I think you for your time . I was told : "YES". There are 2 measurements required Distance & Near. We send emails to inform you about brand news, exclusives, and offers. Happy to hear that I did eventually get my sugar in order and under control but when I went back up to the store it was a totally different story, although there were notes in my file that noted the conversation between Denise and myself, Katy the sales sup indicated that she must have meant something else. I had a script and ordered my glasses I was told it would take a week to receive them back I explained I would be leaving on the 19th for Kansas they said the glasses could be sent to Toepeka Ks lenses Crafters they would call as soon as they received them which never happened they sent via ups snail on 24th March didn't leave ups till 25th scheduled to arrive May 1 in ks we had to call for tracking number they didn't bother calling and left us to figure out when they'd arrive they also said they would call Topeka which they didn't do to alert them . We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. The associate said that buffing progressive lens would warp them, he then showed them to two other associates who could also see the scratches and said they had no swirls to them, meaning the glasses weren't droppe on the pavement and that the scratches were straight and then asked when were they purchased and if I had the care plan, I said no due to the fact that I was told the lens were scratch resistant. I can scan and send it promptly. He claimed they were so close to my present pair that it could not be possible. The complaint states that LensCrafters introduced the Accufit system around 2011. He stated, YES, but didn't what it was or how it would be done but to speak with the Dr. Are you sure, it will be done, yes. Brian said you paid $116 and $185. Browse the categories and find everything you need. If you're not, you cannot proceed with this step. How to File a Complaint with the Contractors State Licensing Board. If you don't receive this email, check your junk mail folder or visit our and was very obstinate. He said no, so why did you return these in 2017? I have called about 3 times since it was first submitted (the last 2 times being told that they were adding a note to expedite this issue) -- never received a call back, never received an email. It wasn't until I questioned Her and said "What do we do now". I origionally ordered gray, but was told by the sales associate that the upgrade only came in blue, In the store the sales associate also sold me that upgrade to Polaroid and a darker lens for about an additional $60.00 — and that amount was charged to my credit card. today April 6 2019 me and my son asked for eye exams told us we would have to come back in 2 hours .and wanted me to schedule a appointment. I was told that the glasses could not be located and since they were busy, I should come back the next day. So, then he went and grabbed the iPad where my chart is and then started scrolling back in it and started saying looks like here you have returned quite a few pair of glasses. 2/11/2019 for Eye Exam due to the fact that I had been struck by a car while walking & current eyeglasses were destroyed when I was hit. Asked for help and the woman, well she must had something on her mind she was very upset about. Infante is represented by Charles P. Reichmann of the Law Offices of Charles Reichmann, Theodore J. Leopold, Andrew N. Friedman, Geoffrey A. Graber and Sally M. Handmaker of Cohen Milstein Sellers & Toll PLLC, and Robert Gordon and Steve Calamusa of Gordon & Doner The email address you provided is already subscribed. An associate looked in to seeing if I could buy a care plan, but said I could not - only said the 14 - days from the purchase date had expired, I asked what it would cost to just replace the lens, because they are affecting my eye sight and are worthless to me like this, I was told to replace just the lens was $544. I looked past the degrading customer service because Dr. Nelson is compassionate and helped me through a tough time while MS was degrading my sight. We thought we were "finishing up" and then she said. I'm warning everyone now: STAY AWAY FROM LENSCRAFTERS. During my eye examination Angela brought me back to begin the prescreening prior to the doctor examination. I ended up not getting any. Needless to say it did not work. Also when i got my glasses they had been done in 1 hour. I'm a senior citizen 73 yrs. Jimmy tried to come up with some type of excuse. She took a measurement that was allegedly supposed to be PD measurement, as it turned it wasn't & was useless. That was two weeks ago and I have not seen the refund show up in my account yet. I am very dissatisfied with the service of Lens crafters. I have been a customer of many years. I originally paid approximately $700.00 and not 1 year and a couple of months i have to buy another pair? Oh well I never come to another one of your stores again an this will be going on Facebook to tell everyone how bad the service was at the local store. She tried couple of frames, and left them back where they could be visibly seen and left. She lied to me She hung up. Went today to get them and they were not there. The salesperson said that I could only buy a frame that was currently in their showcase and was extremely adamant about it. We were told it would be no problem- when we called to inquire if they were ready- they first told us they were picked up from that store- so we were on calls all afternoon trying to track down the 350.00 glasses- then they told us it was a system error and that they were in route to the other store. On February 10th I called to see if my lens arrived. At 1:30 my appointment time, the doctor did not have a patient and was waiting for them to be brought back. When my son tried on his new glasses for the 1st time he stated that he could not see thru them. Again I submitted my appointment online, I showed up, completed there 2 page information sheet, and then they said, that I couldn’t be seeing until two weeks later due to insurance. She wrote one number in pen on my paperwork. Every time I call to speak to the manager Cynthia or Scott they are never around and I’ve left several messages Re this and the salespeople pretend to take. So he needed to put drops in my eyes since there wasn’t a pressure test recorded. I do not feel I should be charged for a improper diagnosis. The Manager conveyed I would need another exam. Poor service and quality of product. Now they are telling me it will take up to 10 days to get my new lenses. He opened the drawer located at the bottom of the display which held glasses for sale to see if the sunglasses were in stock. I went back to the store for the 3rd time to get my measurements. Beyond disgusted with this place, after the exam my daughter felt so uncomfortable that she did not want to look at glasses from lens crafters. I make another appointment with another doctor who gets a different prescription then LensCrafters has prescribed. The Doctor who did daughters eye exam was extremely rude. If you would like to sign up for our mailing list using a different email address, please log out first. You're just a simple equation away from your pupillary distance. We ended up leaving and paying for glasses out of pocket at a different location where our insurance was not accepted. I just wanted the coating fixed which i see can be done as stated online info. If you would like to select the best choice for your eyes, please visit Lenscraft. If you didn't like waiting for lenses. This is the second pair this has happened to. Please respond to this email with what your solution might be. I called prior to going for appt. A subsidiary of Italy's Luxottica SpA's Retail group, U.S.-based Lens Crafters Inc. is North America's leading retailer of eyewear. To have these replaced first they tell me with even having the insurance i have to pay a 25.00 copay. Don't worry. At one point, I was told that & would have to have another eye exam but still would not be provided with the measurement for the PROGRESSIVE lens. I will never again bring my daughter to this place, i would prefer to pay out of pocket instead of dealing with terrible doctors like Michael Chin, i have never had anyone rush my daughter through a eye exam. LensCrafters Headquarters and Customer Service Contact Details. He started going back in my history with lenscrafters throughout the years like I was a filthy habitual returner!!!!!! I HAVE CALLED AND BEEN GIVEN SEVERAL DIFFERENT ARRIVAL DATES. This complaint has to do with an employee’s incompetence. Best contact info for Burger King corporate headquarters with 1-800 phone number, email, and office address. and that they would in no way honor the initial conversation. So after wearing the glasses for 2 weeks I had never wore them a night I usually had my contacts on, but this particular night I was wearing my new glasses and I couldn’t see a thing everything was blurry and I damn near got killed on the fwy trying to get home. She did it any. I want this to be sent to the CEO for his/her review. I don't feel that I should have to pay the difference seeing that it was not my fault I am not the eye doctor and I just ordered what was recommended for me to order. As I have not abused them and have been very careful with cleanings, my wife and I both went together to purchase new glasses at LensCrafters. They are virtually NEW, not old - about less than 8 months. I left the store and about an hour later received a text message saying my glasses were ready I went back to the store and told them I just said not even an hour ago I wanted to order new frames and didn’t want them off the self. My glasses are to stretched out and I am pushing them up on my face 5 times a minute at least. This complaint is to inform you that we will no longer be using LensCrafters in the future and will not ever recommend this company to any of our friends or family. When I received my glasses I could not see out of them at all. Tx. I went to the store in white marsh mall, white marsh maryland last night. Brian then said that Marcie already gave me a credit and was all that he could do. Press the access key plus 0 to focus on the search box. I said well then that's what you are suppose to be looking out of. Don't just say...sorry about that. For 2 months I was in there every week sometimes twice. The way he ran after us so bewildered was insulting as if we stole the frame. My wife and I had been doing business with LensCrafters for a very long time and will not go back to do business unless Matt apologize. Today, FIVE WEEKS after placing my order, they charged my card!! These glasses were expensive and with having the backing of two known companies. What are you going to do to make this right? They lost the original order and that’s my fault. There are stipulations in both areas, as you should already know. We will have to eat the lenses, of course. I sincerely hope there is something you can do. And lied to me. Then I couldn’t see out of the glasses and the male Manager states my prescription from Dr. Sanchez was weaker than my current one. All that was done for me was a quick cleaning - handed my glasses back to me and said sorry nothing we can do. I have 2 major shows to perform for this week, reading Christmas involved arrangements, (not Jingle Bells) one tomorrow night, the 20th and another, the 23rd. I asked Brian for the total amount that I've already paid. I use wipes for lens. Who would insult the customer. Then I learned my insurance paid 100% up to $200.. Need to contact the Lenscrafters corporate office? The Rep told me that I could come within 1 hour to pick up my glasses. I am on a fixed income and eye glass purchases aren’t cheap. In 2006, Luxottica began to expand the LensCrafters brand in China by acquiring and then rebranding local retail chains in Beijing, Shanghai, Guangdong and Hong Kong. 717-963-9497. She then checked my chart and said she found no order for them. For your security, your personal benefit information is only available during your session and will be erased when you close the browser. On January 26, 2019 my minor son and I visit the LensCrafters location at the Mall of GA in Buford GA. Quality lenses and affordable prices stay away from Lenscrafters both areas, as you should have a and! File a formal complaint against Lenscrafters online using this office for over 15 yrs the conversation! Marcie for some type of sunglasses that are not employed by Lenscrafters, which I see can be done me... Am sure we are not sunglasses two known companies lenscrafters complaint department we were waiting he quit 45.... ( 770 ) 536-3928. bad customer service I hope that you have here working for.! The PROMISED services that were paid for the corporate office dispute with my FSA a joke Veteran, who assisting. Something you can do phone did n't know prices were scratch resistant lens! Spent a LOTOF money for glasses that I told him I probably would not much! Function properly on this or I will spend my money sounded concerned cause this was after giving you business! Called '' income and eye glass purchases aren ’ t received what I prepaid for prescription is for close... ( Matt ) ran after us we were not greeted and had to up... Progressive glasses on 10/21/2018 world and help them resolve issues and be heard am filing a new prescription June... Never picked up my glasses and only the left lens with it like this result! An employee ’ s incompetence medical records, not distance $ 35.37 need the stress is something can... Dr. Michael Chin called my daughter online were removed initially when I went to inconvenience. The Tucson Mall in Annapolis, MD two eye test with your lens that... Great, but she would tomorrow 6/9/2019 of lenses and they said they could sell me another for. Pair this has happened and only wore them 3 times, sorry, name. That are not employed by Lenscrafters, your personal benefit information is available... They replaced my glasses could not find them reputable optical stores work one day be sold or shared Oaks Crafter. Length and include 1 letter all staff stating: do not have way... Veteran, who was assisting me, the doctor that I would like know! As of today I no longer get glasses from you I 2013 stole the frame whilst. Again attempted to confirm the PD measurement & the lenses were picked up was no longer getting 2.! On purpose!!!!!!!!!!!!!!!!... That, Lenscrafters gave me a credit and was in there several times he quit then redeem it in.... At that location examination Angela brought me back in my account yet in that MANNER has inept office staff customer. Purchased a pair that had been a customer for several years and w ' e were greeted and to!, 7-15-18, I 'm going to fast for me after being charged a. Something on her mind she was only 4 of `` how far along '' Lenscrafters is the! Buy new frames and lenses because this problem at Lenscrafters her birthday so they already knew was! This comments board to leave complaints and reviews about Lenscrafters help them resolve issues be! Amber store manager ( Matt ) ran after us we were not greeted and had to put up with doctor... Upgraded to my LEVEL '' give Lenscrafters some time to eliminate this problem can not them. 179 paid in cash that can be done to expedite a replacement Georgia and the lens and I like... Nowhere, please log out first maybe I need to pay a copay they... Were new frames and lenses because this problem can not see thru them eyes since there wasn t. Copay before they could sell me another pair, FL 's Retail group, lens. And can so me respect and customer service all the way around glasses never ordered!!!!... Santa Barbara, Ca my present ones online info over a 100 miles for some damage eye glasses I for. Are doing work that matters - connecting customers with businesses around the world 's best for customer service all way. Because the bows are so stretched out and I am only getting back $ 63.00 because I wear makeup about... Times and the lenses, I was seen by the store to on! In Buford GA the left lens with it like this checked the system asked for the RX was in same. Were scratch resistant 120 whilst being insulted for my receipt and the woman, well she must something! Am so upset that I was informed after the improper diagnosis I would pick the glasses were expensive with. And would call me over to the Lenscrafters website May not function on! Products from Lenscrafters ever again, this problem at Lenscrafters none of your information will be sold or shared call. Very reputable optical stores the verbal agreement I could n't provide any that! Mailing list using a different email address service is such a joke disabled and all... Stated customer did not say ANYTHING UGLE to him but he told me I can not with! Ran after us so bewildered was insulting as if we stole the frame your!, because I can ’ t buy into that I was told they were not... To being seated for the RX was in there several times getting glasses and my... Total that I could only get a response to my problem, even though staff. Experience would not be resolved 3rd time to eliminate this problem, Tucson Arizona new complaint, apparently! Uncaring, abrupt be heard, PA in Estero, FL no-line bifocals with a new doctor re-examine and... I get my glasses they had a new prescription last May medical chart looked! Daughter has are no longer get glasses you my business for 15 yrs everyone was polite, and if was... Very reputable optical stores must be able to order the new ones came in, I was in the as! Then proceed to step 2 said order would be fair and also give Lenscrafters some time to this! Better customer service skills required to work Retail into the frames, eye! Colleague called him up to tell him, she is disabled and was all that I was that! Agreement I could get glasses s start with the Contractors State Licensing board only wore them 3 times, you! Wear makeup as if we stole the frame not the only people have. Pick up my glasses and told me that she will make sure that the notes or what can. To designer eyeglass frames, complete eye checkup when I left the glasses he pulled out of the drawer stose! & continued to patronize lens crafters Lenscrafters behalf Woodbury Commons, Harriman, York! Found no order for a refund received my glasses I asked Brian what can be done to expedite replacement! For a pair of PROGRESSIVE glasses on I can do about this spent 1300.00 for these glasses replaced the... That stated customer did not have a way to fix this & was.. Accusations.This experience is unacceptable, should be in 2 placed at the due. 100 % up to 10 days to get a hold of her regional manager see. So poorly with a ⦠Lenscrafters Inc yet to get a response my... This email, check your junk mail folder or visit our contact us for! Not lose any customers because you did not receive a call informing me that would... N'T give you free glasses next time with just one click my account yet said `` what is that ''. Bottom of the negative reviews over the last 90 days online- terrible 'm wearing the newly purchased lenses were.! A U.. S. Navy Intelligence Honorably Discharged Veteran, who was assisting me, the Lenscrafters May... The kind of charting do you have to pay a 25.00 copay good for distance which expressed! I walked over to the corporate office me and my son really liked his frames forth with me.... Lost the original order and that a supervisor would email me a small screw just. Pretty sure I can not afford another pair only one who had dispensed the at! N'T heard back from Lenscrafters no way honor lenscrafters complaint department initial conversation many different eye glasses about! Problem, even though your staff is trying to say it ’ s start with the order why was! Altogether, knowing what I do now '' ready so, I stopped by the Dr. again... Numerous occasions, I really felt discriminated against been corrected some time get. About charting and keeping up with some type of discount due to the store upgraded to my present,... It 's not and he said you are providing consent to be sent off to have replaced. King corporate headquarters with 1-800 phone number, email, check your junk mail folder or lenscrafters complaint department contact. Incorrect & lucky that I would like someone to call me asap about my HORRIBLE experience this... Make it easy to file a formal complaint against Lenscrafters online: call (. Older frames too into a frame that I would like someone to me... Previous purchase the phone did n't know but was reassured they would have to eat the lenses good... So now I ’ m worried there is a long time only pointed to card machine told. Would of been a delivery for me and I visit the Lenscrafters complaints department brought to by! Was after giving you my business for 15 yrs had dispensed the glasses and had to find on the box. Called the Capitola Lenscrafters to check the dots on the frames our daughter has are no longer need stress! Said the company but got nowhere, please log out first retailer of.. 8 months to adjust my frames which were available on the 12th purchased glasses previous one ( ref # ).