The store will explain the applicable procedure and timing to you. Mike Blaine, Senior Director of Customer Service The North Face. Face coverings are now mandatory in retail outlets, in taxis, in bus and rail stations, on public transport and for workers in customer facing roles in cafés, bars and restaurants Wearing of cloth face coverings not only help protect you, but also prevent people who do not know they have COVID-19 (Coronavirus) from spreading it to others. Measurements: Please see photos above for all measurements. North Face has the absolute WORST customer service I have ever experienced with ANY company EVER! In case the item was bought on The North Face® Online Shop, please return it following our return policy and make sure to select 'Item was defective' as return reason. If you have received a wrong (different than displayed in The North Face Online Shop) or damaged item you can return it within 30 days from the shipping date. If you still have issues, contact our Customer Service at 1-888-863-1968. There isn’t a delay that allows us time to cancel or change orders once they’re submitted. face to face, telephone, email. What can we help you with. 15 of 18. This warranty does not cover damage caused by accident, improper care, negligence, laundering, normal wear and tear or the natural breakdown of colours and materials over extended time and use. We are currently unable to process repairs for items not covered under the terms of our warranty policy. More information on TFI Leap Card Website Terms and Conditions. A clear description of the desired part: your The North Face® product, color, size and if possible, attach a picture of the requested spare part. The North Face Customer Service Representative Reviews. Once we have received your product by The North Face® in the Warranty Department, we will send out an email that will let you know the status of your repair. I acknowledge I have read and understood The North Face,