Being the prime interface between the hotel services and the guests, the front office is located near the main entrance of the hotel. Some rules aren't defined by the type of tool your employee is using and can be applied to anything they need on shift: Clean and store the equipment ⦠The Front Office develops and maintains a comprehensive database of guest information, coordinates guest services, and ensures guest ⦠Before you begin, break down your project into simple steps. Do some research if necessary and figure out which tools you will need for each step. Precautionary maintenance of tools and equipment will also help reduce unwanted expenses related to broken or faulty equipment. If a tool or equipment is beyond repair, it must be disposed properly. COMPETENCY-BASED CURRICULUM Sector: Tourism (Hotel and Restaurant) Qualification: FRONT OFFICE SERVICES NC II TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY East Service Road, South Superhighway, Taguig City, Metro Manila CBC- FRONT OFFICE SERVICES NC II (Amended)Promulgated December 2013 1 TABLE OF CONTENTS Page A...COURSE DESIGN.....1 ⦠While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions. Service records and documentation answer many of these questions and put many of the concerns of the unknown to rest. REMEMBER: It is the responsibility of everyone to maintain the good operating condition of all the hand tools, equipment and paraphernalia in the workplace. Front office area is commonly termed as âReceptionâ, as it is the place where the guests are received when they arrive at the hotel. it will pay off later. Make the investment in your construction equipment maintenance up front ? Learning Objectives This module is dedicated for learners who aspire to improve their understanding and skills in Front Office Services and serve as their guide in attaining the National Certificate Level II (NCII). This will help increase the service life as well as the performance of the equipment. They might also encourage guests to purchase more luxurious and expensive rooms, if their goals and budget would be better served. Determine hazards. Front office area is commonly termed as âReceptionâ, as it is the place where the guests are received when they arrive at the hotel. There are many applications and services out there that you can implement into your workplace that do things like facilitate communication between employees, assist them in keeping their tasks organised, and store their shared documents and resources. People in guest services, therefore, need to be comfortable promoting products and services. Damaged or defective equipment/tools should be tagged and removed from service. Check it over. Power tools should be maintained in good working order. By anticipating potential hazards before you begin, youâll be able to plan for safe procedures and equipment while working, instead of thinking on-the-fly. It is the first point of interaction between the hotel and the guests. Importance of Front Office Department: Traditional Front Office functions include reservation, registration, room and rate assignment, guest services, room status, maintenance and settlement of the guest account, and creation of guest history records. The learner independently demonstrates competencies in Front Office Services as prescribed in the TESDA Training Regulation. It is recommended that complicated tools and equipment be brought to the authorized service center. Make cleaning and storing the tools a part of your entire cleaning system. 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