We always encourage our members to communicate with each other when there's a problem with a transaction. Most sellers accept returns if you've changed your mind about an item – check the listing for full details of their return policy. I bought the item as a guest, and ebay will not let me directly open the order from my email. I would like a refund and cancel. Enter an email address, create a password, and then select. I have been making all my eBay purchases as a guest because I cannot confirm my e-mail address. You purchased this item as a The seller's address will be there. I finally figured out how to request a return with a guest account. When you buy an item as a guest, we’ll send you a guest order confirmation email, with the subject line “Order Confirmed”. Plus, the item has not showed up in my recently puurchased items. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. I tried to go through eBay, but since I paid as a paypal guest, I get this message every time I try to contact them. If you sent a payment, but it's still pending, you can cancel it on your Activity as long as you see the "Cancel" button next to it. Should you have any problems, you need to open a PayPal case > 'Not received' < for each order... enter the transaction/s details, escalate within 2 to 20 days and do not close until completion ... ignore seller promises. Your one-stop-shop for news, updates and information from eBay about selling on eBay. ; View the details, run or refine the search. Larry Stegall. If your item hasn’t arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. If the case can’t be resolved, and eBay agrees that you’re right, you’ll receive a refund. Leave feedback, contact seller, and Return Item. On eBay, there is a “guest login” feature where you can order items normally, without registering your own account. Hi, I recently purchased an item through ebay and I paid as a Paypal Guest (Not through my account) as I wanted to use a different account which was not registered on my Paypal account. Here's how: Search for an item on eBay. Enter your email address and access code to sign in as a guest user. If you've changed your mind and want to send it back, you can ask the seller if … Ebay says I need to request a refund through Paypal. 2 min article Return shipping for buyers If this is still an issue that warrants discussion, don't hesitate to begin a new thread here: https://community.ebay.com/t5/Shipping-Returns/bd-p/shipping-returns-db, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Refund - Ebay - guest account Hi, I purchased something from ebay in late April, and the product is defective and also counterfeit according to the manufacturer (so the manufacturer wont honor the warranty). Ron White, Fritch, Texas, https://community.ebay.com/t5/Shipping-Returns/bd-p/shipping-returns-db. You can still register as an eBay member after you’ve bought an item as a guest. You will have to pay for the return shipping yourself. Thanks. "Guest checkout allows you to purchase Buy It Now items without being a registered eBay member. You will be able to see your order details (i.e., purchased items, shipping status, tracking numbers) by following the link in the confirmation email. I have been making all my eBay purchases as a guest because I cannot confirm my e-mail address. How do I return an item shipped 10/4 16? Learn more about paying through PayPal guest checkout.". Find your eBay guest order confirmation email—the subject line starts with “Guest Order.”. INADs are costly and should be avoided. Follow these steps to get You pay for the item using PayPal or a debit/credit card. You can request a refund up to 180 days after you pay for your item. Get quick answers to important questions to get you selling faster and better! So after I contacted them about the refund again, they stopped replying all together. Follow these steps to get your refund. The subject line starts with “Order Confirmed”. Here's how: Search for an item on eBay. I paid for an item as a paypal guest and it did not turn up so seller has given a refund yesterday,it has not shown on my account yet,since buying this item I opened a paypal account using the same card details will this affect the refund.I have checked my paypal account and no refunds are showing or even pending.I did receive an email from paypal saying a refund has been given.Should it … Hi, I recently purchased an item through ebay and I paid as a Paypal Guest (Not through my account) as I wanted to use a different account which was not registered on my Paypal account. Should you have any problems, you need to open a PayPal case > 'Not received' < for each order... enter the transaction/s details, escalate within 2 to 20 days and do not close until completion ... ignore seller promises. 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