The dress was worth $300 to begin with In most cases, we will automatically accept return requests and provide a return shipping label to a buyer wishing to return an item if an eBay label is available. If a buyer wants to return something, fine, then eBay can accept it and eBay should refund the money with no cost to the seller. I sold the item for $70 and stated it was Used/Preowned. That return policy can be "no returns accepted" (except for errors in the listing … Ebay is very unfair regarding a seller who puts no returns accepted on their auction pages. and they said as I'd put no returns, all I had to do was decline the request and the case would be closed.In any case I emailed the buyer to say sorry to hear it didn't fit but I can't offer a refund as per my original listing.I asked the Ebay person what if the buyer tried to contest it and they said once the case is closed it can't be reopened - I hope that's true! DOXXING. Bought and paid for item THROUGH EBAY ITEM PAGE over 2 weeks ago. To comment on this thread you need to create a Mumsnet account. AIBU reducing Grandparents' care 1x day a week whilst I'm on mat leave? Eventually found a way to chat with Ebay (not easy!) Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Reason: changed mind. A week later, the buyer said he wanted to return the phone as he couldn’t activate it. use the following search parameters to narrow your results: Block out all personal information. Buyer wants to return item listed with no returns accepted, Talk widget showing discussions of the day & trending threads, Subscribe to Mumsnet emails direct to your inbox. I agree to approve the return, if he'll pay the return shipping and a 10% re-stocking fee. I had specified no returns for any reason etc. So I just won an auction on eBay and it says no returns accepted. eBay told him to return the part to me. Abuse will be removed and result in a ban. I also stated that I don not accept returns. Since, obviously, eBay is not willing to do that, than eBay needs to get its nose out of its sellers business. The buyer paid via PayPal and requested the item be delivered to their local Argos, as eBay facilitates that. You … If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Most people say to call ebay. I approve the return. You have 3 business days respond to the request and resolve the buyer's issue. If you don’t comply, the buyer gets a full refund (from the seller’s Paypal account which is owned by eBay)and they get to keep the item, as well, or the seller pays again to get their item back. Reason: changed mind. If the OPs item is faulty because battery only lasts 5 hours then a return is fair (not saying it is faulty). She asked for him to send the trainers back she went to the cleaners and they stitched it back for her then she sold them on again.Some buyers can be very petty. Go to the ‘ Add other details ’ part of your item listing form and choose ‘ Returns Accepted ’ or ‘ No returns accepted ’ depending on what you have decided is right for you. If a return is accepted, the seller has the option of giving a full or partial refund with the buyer sometimes being asked to pay a restocking fee (usually around 20%) and to cover the return shipping. You don't have to accept the return because they don't fit. Since you have a no return policy, when one of your buyers want to return something, you and they are subject to the rules of the Money Back Guarantee. Misuse of returns or eBay Money Back Guarantee. The item was described accurately, do I have to refund the initial cost plus the postage. Thanks for any help you can offer! If you accept returns, you're obliged to accept them for any (change of mind) reason, as long as the buyer meets the conditions you've set out (eg time limits, condition requirements etc). Please no low quality posts. and join one of thousands of communities. The seller has accepted the return request and the buyer has read and complied with the seller's return policy. 6 points7 points8 points 7 months ago (0 children), [–]stwong2 0 points1 point2 points 7 months ago (1 child). I get it back. In the eBay resolution centre. No - don't accept it. I have received the … Sometimes legitimate posts get caught in the SPAM filter. Nearly everything we list is No Returns Accepted. Oh well! REDDIT and the ALIEN Logo are registered trademarks of reddit inc. π Rendered by PID 15924 on r2-app-0a1729025cd524578 at 2021-01-06 10:55:47.721592+00:00 running 15b6a67 country code: US. eBay phone support told me to refund via PayPal. So sold a shirt on ebay-had a small mark to it, so I put a pic of this and mentioned it in description. Buyer shipped item. 4 min article Check the status of your return or missing item request Rendered by PID 15924 on r2-app-0a1729025cd524578 at 2021-01-06 10:55:47.721592+00:00 running 15b6a67 country code: US. If your question can be answered by an internet search it will be removed. Punishing your customer for something that Ebay/PP does can certainly backfire on you in a big way as others have explained. I approve the return. You will see this in the ‘ Return policy ’ drop-down menu. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. This is why you stick to your policy and deny the return. They need to rethink this or thy'll find that they loose business. Buyers who engage in activity as described in the Abusive buyer policy may be subject to a range of actions, including warnings, being blocked from requesting returns or refunds on eBay, being blocked from opening claims, loss of eBay Money Back Guarantee coverage, and account suspension. Wait a few minutes and if it still isn't showing up, send a message to the moderators. And no point in asking for a proof of postage, when you accept a proof of postage you have to purchase a returns label for the buyer @ £2.99 and the tracking details are automatically uploaded against the return. eBay will side with the buyer irrespective of your return stipulations, they mean nothing really. The dice seems loaded against the seller. If you have a no returns policy, the buyer is still able to send a request to return an item by selecting one of the change of mind reasons, but the seller has the option to deny the request. If a buyer submits a INAD then you have to accept the return and pay return shipping regardless if the buyer's claim is legitimate or not. eBay rep then said to use PayPal to "Send Money" to his e-mail address. Buyer is honest. Shipping internationally using eBay International Shipping. When a buyer opens a return request, we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. This was the 1st item I sold on ebay. No Returns Accepted - Buyer Requests Return. My buyer wants to return an item of clothing as it doesn't fit and has requested a return, even though I stated no returns. Buyers wants a refund, I have a no return policy. She felt that the patent leather was not patent. To think that high levels of children being sent to school are the beginnings of lockdown resistance from the working age population. Buyer is honest. Yes, I understand that the buyer can request and force a return anyway, but that's not the question here. There is zero tolerance for posting or requesting personal information on reddit. If a buyer makes a false claim, please accept the return and report the buyer to us. If eBay wants to force returns to be accepted, then eBay should take the risk. eBay does not require sellers to accept returns; it only requires sellers to have a return policy. If a buyer wants to return an item, all they have to do is ask and if the seller doesn’t agree, eBay forces them to do so. I feel like saying to the buyer you only paid a fiver, what do you expect and suck it up! Creating an eBay returns policy . If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. He agrees. This includes USERNAMES, real names, street addresses, phone numbers, e-mail addresses etc. Ok I'd better check with Ebay what they would agree to. I listed 4 pictures and stated the truth about my item. Do not request PMs. If you bought it over eBay and it isn't right, it's the seller's problem — not yours. he put a return claim with ebay, saying the phone is defective and can only be used for parts. In this case, most people would just sell on the item themselves. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the their return, even if you have a no-returns policy. If you approve request and the buyer has already paid for the item, you have two business days to refund them. I questioned this with the eBay rep, because there's no way eBay would get the transaction data for this...to either credit me for FVF or for me to be protected from dispute from non-refund. Once received, sellers will have two business days to review the returned item and issue a refund, or ask eBay to intervene. Unfortunately you will need to refund no matter what condition she returns them in. Top Rated Sellers who offer 30-day-or-longer returns will receive a return shipping label subsidy for item not as described claims on eligible transactions. My question is, if the product isn't as described or doesn't function like I thought it would, is there any … It is a 'returns not accepted' item. I agree to approve the return, if he'll pay the return shipping and a 10% re-stocking fee. You can refuse a return even if no returns is stated on the listing, you can't win when it comes to PayPal, they always side with the buyer that's why I don't dare to sell on eBay. If sellers offer returns within a certain time period, then it's reasonable for a buyer to make a request. Also stated no returns. Be prepared for the possibility of negative feedback tho! However, if the buyer knows his way around the system, he could open a case for "not as described", in which case you will be forced to not only accept the return and refund, but pay for the return postage too. In requesting a return he said that the shoes are too tight - he said nothing about the item being defective/damaged/not as described. Be respectful to other users at all times and behave in a civil manner. Today, he opens Unpaid Item case?! Yes, I understand that the buyer can request and force a return anyway, but that's not the question here. He agrees. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. Is it possible to order something from ebay without it going to my house? I would reply that you are the size stated in the item and it fitted you perfectly and that you stated no returns. To improve your help experience, please sign in to your account. Yup. No Returns Accepted - Buyer Requests ReturnQuestion (self.Ebay). Ebay sided with the buyer of course. No private messages. The buyer has requested a return from their Purchase history in My eBay. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. You have 3 business days to respond to the request and resolve the buyer's issue. Don't see your post? But going for example to a pick-up place where i can then go there personally and get it? Use the stickied scam thread, which can be found here. Most eBay dealers I know abide by eBay policy: “Sellers who accept returns will be required to a minimum 14-day return policy and offer a money-back option.” Buyer wants to return a new pair of shoes he just bought. Not fitting is not a reason for return - unless she's happy to pay costs for return postage! I just made an account with both eBay and PayPal and I am kinda nervous about the seller sending the item. eBay refunded him his money and only responded to my emails of complaint with some stupid canned messages. Ebay Shipping item to buyer after they were refunded. In my experience this only leads to a defect on your account and ebay telling you to refund. And the silk ribbon was not silk. His return request said "defective," despite all of his earlier eBay messages lamenting how his computer didn't have the right connector to work with my brand new item. No option to refund the transaction via PayPal. He returned me a different part (probably the broken one he just removed from his car to install my part) which is broken both functionally and physically. All sellers must now specify who pays for returns (the seller or the buyer) and offer a minimum 14 day return policy. Get an ad-free experience with special benefits, and directly support Reddit. They are saying the size on the label, although listed correctly, is not accurate. My first Global Shipping Program Headache. [–]SmmnthaMrieIt’s a scam! I am going to pay with PayPal using MoneyPak. When I try to refund him (minus 10%) on eBay, I don't have the option to do anything other than refund in full (minus original shipping). My buyer wants to return an item of clothing as it doesn't fit and has requested a return, even though I stated no returns. Do not PM mods individually. Buyer has just emailed me that his daughter no longer wants the item, and wants to return it. Since they just plain don't want it, message them and say if they want to return it they pay for return shipping. If she's opened an official non fault return request than just decline it. Ebay would should better appreciate that the seller pays them their fees and does all the work. Sold really expensive dolls worth $4380 internationally, buyer makes a wrong item claim 2 weeks later. As the item is not faulty.i will be out of pocket by £ 3.95,if I have to return the postage I get it back. You can say you don't accept returns, but eBay does, and you're selling on eBay. Do not post a new topic about scams. A. [–]jewishlaettner[S] 1 point2 points3 points 7 months ago (0 children). Can I refuse her request to return?To be honest it sold for such a small amount for her to post it back is going to hardly be worth it and if it were me I wouldn't bother! Do I need to print a customs form? The don't refund until you've got your jtem. But anyway.Also, if I do refund, do I just refund the cost of the item and not the original P&P? It's kind of a loophole for them to avoid paying return shipping. I don't want any negative feedback. To use this feature subscribe to Mumsnet Premium - get first access to new features see fewer ads, and support Mumsnet. Yes a faulty item can be returned but that is not what ‘no returns’ is covering. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. This is page 1 of 1 (This thread has 11 messages.). Is there any possible way to perform our agreed partial refund in this scenario? Item is a used phone with damaged screen. They have a 100% positive feedback and over a 100 reviews. © 2021 reddit inc. All rights reserved. Keep you reply polite as ebay / paypal will read it. If you decline the return or return shipping, eBay will rule in favor of the buyer, and they often just refund the buyer's money from your account without requiring a return at all (you said you have a no returns policy, which means you do not want it back.) Got stung with that a week or two ago. No I wouldn't, if it doesn't fit that's her problem, and with No Return on your listing she's just trying her luck. Certainly don't pay for the return. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Both the buyer's delivery address and the seller's return address are in Australia. Nearly everything we list is No Returns Accepted. Use of this site constitutes acceptance of our User Agreement and Privacy Policy. Move on and learn for next time. Ebay told the Observer that business sellers can’t appeal against faulty returns and says since the buyer provided a detailed description of the problem he had a right to return the goods. That's not a valid reason for returning. I don't sell online I would if buyer had to pay via credit/debit card a friend of mine sold a pair of trainers on eBay that she only had worn once they were in like new conditon, when the buyer recieved the item he pulled out the stitching on the back of the trainer, claimed that he had recieved them like that then had the audacity to ask if he could have the trainers for half the price he had bought for them, also claimed they were fake when they wasn't. [–]wade_garrettt 7 points8 points9 points 7 months ago* (0 children). What should I do ? Users doing so will be banned. eBay today reminded sellers that not … You cant charge a restocking fee on ebay any longer. These will be removed. Do not PM people. Seller does not respond but updates trackings. 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